Frequently Asked Questions
Everything you need to know about shopping with Pilots HQ LLC.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your request.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Pilots HQ LLC. accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your clothing items true to size?
Most of our products follow standard US sizing. We provide a detailed size chart on every product page to help you find the perfect fit before purchasing.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and delivery times vary by country and are calculated during the checkout process.